Conceptual Framework of Innovative KMS Design within the Perspectives of Enterprise 2.0 and Cloud Computing

Abstract

Today, the adoption of Enterprise 2.0 is not an option, but a must for knowledge-based organizations within the changing social paradigms. The new-coming generation of employees and customers expect the technological proficiency to be part of the customer-centered business models. On their turn, organizations need to apply new forms of cooperation with their employees, customers, suppliers and partners. The knowledge is recognized as crucial resource and its efficient management determines sustainability and survival of the businesses. Knowledge management is widely accepted management practice within companies, but knowledge management systems in fact are rarely used by knowledge workers. Within the shift of emerging Web 2.0 and Cloud Computing, KMS have to be reconsidered from more social and user-focused perspective. An overview of the existing KMS architectures is made and main characteristics, advantages and limitations of the social software components are identified and assessed. At the end, a new model of user-centric architecture for distributed KMS is proposed, based on Cloud Computing and Enterprise 2.0 paradigm.