Миладинов, Петър; Miladinov, Peter; Джойнър, Дейвид; Joyner, David; Давит, Лина; Davitt, Lina
(Университетско издателство "Св. Климент Охридски", 2015)
Museums, wishing to optimise the experience of various groups of visitors, use feedback surveys to assess opinions of their visitors, including their expectations before hand and considered view post-visit. Amongst key ...